Customer service 2.0 – Easyjet
I had a bit of an epic journey attempting to travel back to Lyon for the festive season today. I missed my 5AM train to Gatwick, jumped on a taxi and arrived at the airport only to be informed that my Easyjet flight was delayed. Armed with a good book and a very large cup of black coffee, little did I know that my journey would turn into a nightmare. I won’t bore you with all the details (it took me ages to get my suitcase back and I ended up being stranded in Croydon!) but Easyjet have been doing a tremendous job helping stranded travellers throughout the day via Twitter.
This is a little thank you blog post for being there and sending us the info we couldn’t get from airport staff – keep up the good work folks!