Consumer Buyer Behaviour

There comes a point at which ever-increasing consumer choice does more to confuse than to liberate

 The problem of too much choice

Do you like your orange juice organic or regular, with or without calcium, or with minimal or maximal pulp? How about your washing-powder? Is it bio or non-bio, branded or non-branded, liquitabs or tablets, with or without added conditioner? By the way, what’s your favourite scent?

Or maybe the thought of having to select any of those options is keeping you out of the commodity jungle entirely – you’d rather scrape by on what’s still in the house.Although an explosion of consumer choices may mean we sometimes get exactly what we want, too many choices can More >

Supermarkets in labels war

If you care about what kind of food you buy, there is suddenly a lot more to digest.

The big supermarkets have put new labelling systems with more nutritional information on the front of packs – but what you get depends on where you shop. More consumer confusion ahead…

Sainsbury’s, Asda and Waitrose have all opted for a traffic-light label, where green is good, orange is not so good for you, and red is a warning not to consume too much. This is the system the Food Standards Agency would like the whole industry to adopt.

But Tesco and many of the big food manufacturers More >