Laurence Borel

How the Sainsbury’s Customer Service Letter went viral; my theory

I am sure you’ve all seen the lovely Sainsbury’s customer service letter that was doing the rounds in the social media world today. I’ve been doing a bit of digging around to try to understand how the story went viral; here’s my theory. If you Google ‘Sainsbury’s Customer Service Letter’ you’ll find 420,000 search results; […]

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